Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at order@blocz.de. Please note that returns will need to be sent to the following address:

Blocz GmbH
Altchemnitzer Str. 27
09120 Chemnitz
Germany

We do not cover return shipping costs.

Send the parcel, using your choice of carrier. You will be responsible for the items until they have arrived at our warehouse. We therefore strongly recommend you to keep the proof of postage as we can’t be held responsible for packages that fail to arrive.

NOTE: If making a return from a country outside of the EU (Switzerland, Norway, the UK, USA, eg.), please include the original invoice outside your parcel, and write the word "RETURN" on the outside, so customs can clearly identify it as such. If not done correctly, the parcel will be declined at the border and returned to you, which will mean paying the return shipping costs again.

You can always contact us for any return question at order@blocz.de. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged. Remember to attach pictures of the damaged item.

If you receive the wrong item, contact us also so that we can evaluate the issue and make it right. 

Refunds 
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at order@blocz.de.